AI guest operations for hotels

Every guest request. Answered. Assigned. Closed.

GuestRelay answers guests, dispatches the right hotel team, follows up on every request, and escalates anything that needs a human.

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24/7 guest support without adding another shift to the front desk.

Guests reach you on WhatsApp Web chat SMS Email One inbox. One workflow.
The problem

Your front desk has better things to do than chase requests.

Guests ask questions across WhatsApp, web chat, SMS, email, and other channels. Staff then have to answer, remember, forward, assign, follow up, and confirm.

Requests get buried.Guests wait.Managers discover problems too late.

GuestRelay turns that fragmented process into one automated workflow.

Lost Requests

Guest messages disappear across inboxes and staff group chats.

Manual Chasing

Front desk employees waste time checking whether requests were completed.

Slow Resolution

Small issues become bad guest experiences when nobody owns the request.

More than a chatbot

Turn guest messages into completed work.

GuestRelay connects guest conversations directly to hotel operations.

01

Answer Instantly

GuestRelay handles routine questions from your hotel's own knowledge base, any hour of the day.

  • Check-in
  • Check-out
  • Wi-Fi
  • Breakfast
  • Parking
  • Amenities
  • Hotel policies
  • Room information
  • Local recommendations
02

Dispatch Automatically

When a guest asks for something, GuestRelay understands the request and sends it to the correct department.

  • Can I get two extra towels?Housekeeping
  • The AC isn't working.Maintenance
  • Can I get a late checkout?Front Desk
03

Follow Up Until Closed

GuestRelay doesn't stop after sending a message. It tracks the request, reminds staff, escalates overdue requests, and confirms completion with the guest.

  1. Request logged · Room 304
  2. Assigned to Maintenance
  3. No reply — reminder sent
  4. Marked resolved by staff
  5. Guest confirmed
The closed-loop workflow

From “Can you help?” to “It’s done.”

  1. Guest asks

    A guest sends a message through a connected channel.

    “The AC isn't working.”WhatsApp · Room 304

  2. AI understands

    GuestRelay identifies the request, room, department, urgency, and relevant hotel policy.

    Maintenance · High prioritySLA 10 minutes

  3. Staff acts

    The right hotel employee receives a clear task with the necessary context.

    Task sent to Luis R.Accepted in 2 min

  4. Guest gets closure

    GuestRelay follows up, escalates when necessary, and confirms resolution.

    Resolved · Guest confirmedClosed in 13 min

See the full loop running on your hotel's own requests.

Get a Demo
Product tour

See GuestRelay in action.

One conversation on the left. The operational work it creates on the right.

Hotel Aurelia · Conversations
Live
Sarah M.Room 402 · WhatsApp · Arriving today
Handled by AI
Hi, we're arriving late tonight. Can we check in after midnight?18:42
GuestRelayAbsolutely. Late arrivals are supported. I'll send your check-in instructions and access details before arrival.18:42
Pre-arrival task created
Perfect, thank you!18:44
Operations

Pre-arrival request

Created automatically from conversation

Completed
Room
402
Guest
Sarah M.
Action
Send late-arrival instructions
Policy
Late arrival · 24h access
Sent
22:00 via WhatsApp

Activity Today

  1. Message received
  2. Matched hotel policy: late arrival
  3. Instructions scheduled for 22:00
  4. Access details delivered

Illustrative example. Every step is logged and visible to managers.

For owners & general managers

One place to see what guests need and what still needs attention.

No more walking the floor to find out what slipped. GuestRelay gives managers a live view of every request across every department.

  • Active requests
  • Overdue requests
  • Department performance
  • AI-resolved conversations
  • Escalations
  • Guest satisfaction signals
  • Upsell opportunities
Hotel Aurelia · Manager view
Live

Today's Operations

Updated just now

31Guest requests
29Resolved
2Open
1Escalated

By department Avg. time to close

Housekeeping · 129 min
Front Desk · 94 min
Maintenance · 714 min
Restaurant · 311 min

Needs attention 2

Room 117Escalated

Noise complaint, second message. Sent to duty manager after 10 min.

Room 511Awaiting approval

Late checkout until 1 PM. Occupancy allows it.

Approve
AI resolved 24 of 31 conversations without staff94% answered instantly
James L.Room 215 · Web chat · Anniversary stay
What can we do tonight?17:31
GuestRelayWe have a sunset dinner experience available at 8 PM tonight. Would you like me to reserve a table?17:31
Yes please, for two.17:33
Upsell acceptedTable booked · Added to folio
€90
Guest services & revenue

Don't just save staff time. Create more hotel revenue.

When it fits the moment, GuestRelay recommends your hotel's own services — the way a great concierge would. Never pushy, always relevant to what the guest asked.

  • Late checkout
  • Spa treatments
  • Restaurant reservations
  • Room upgrades
  • Airport transfers
  • Breakfast
  • Hotel experiences

You decide which services are offered, when, and to whom. Every accepted offer is tracked in the manager dashboard.

Pricing

Simple pricing for independent hotels.

One plan with everything included. Built for properties of roughly 30–150 rooms.

  • Trained on your hotelYour policies, amenities, and local tips — in your voice.
  • Humans stay in controlAnything sensitive or unusual is escalated to your team.

GuestRelay

$199/ month
Everything included
  • 24/7 AI guest conversations
  • Hotel knowledge base
  • Guest request automation
  • Staff task routing
  • Escalation management
  • Automated follow-ups
  • Manager dashboard
  • Guest service recommendations
  • Multi-channel guest support
Get a Demo

See GuestRelay working with your hotel's actual guest questions and workflows.

Close the loop

Stop chasing guest requests.

Let GuestRelay answer, assign, follow up, and close the loop 24/7.

Get a Demo 15-minute product walkthrough
Book a demo

See GuestRelay with your hotel.

A 15-minute walkthrough using your property's real guest questions and workflows.

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